Music Glue Premium Seller Terms and Conditions
Updated: 19 June 2026
Effective: 4 July 2026
These Terms and Conditions, along with any relevant price schedules and other related documentation (together, the “Agreement”) set out the terms and conditions on which Music Glue Limited, a company incorporated in England and Wales under company number 05946870 whose registered office is at 86-90 Paul Street, London, EC2A 4NE (“Music Glue”, “we”, “us” and “our”) makes available its “Music Glue Direct to Consumer” service (“Direct Service”) to sellers (“Sellers”, “you” and “your”) who create an account with Music Glue to access and use the Direct Service (“Seller Accounts”).
1. Scope
1.1 This document sets out the terms and conditions upon which:
1.1.1 we agree to make available and you agree to engage and use the Direct Service for the purposes of selling products and merchandise including, without limitation, digital content and physical products (“Items”) to your customers (“Customers”); and
1.1.2 we will provide such other services as you may request via your Seller Account and we may agree in writing to provide.
By creating a Seller Account, you agree to be bound by the terms and conditions of this Agreement.
2. Seller Account set-up and other information
You shall ensure that all information you supply to us, including without limitation, on creation and ongoing management of a Seller Account and via the user interface on the Direct Service, is accurate and relevant to the applicable Items. This includes, but is not restricted to: product name, product description, price, postage costs and stock levels. You hereby accept all liability for any inaccuracies in respect of such information and waive, to the fullest extent permitted by law, any and all claims, actions or similar against us that may arise from such inaccuracies.
3. The Direct Service and contracts with Customers
3.1 You hereby agree and confirm that: (a) Music Glue is the supplier of the Direct Service; and (b) the Direct Service is an online sales platform which you, as a Seller, use to enter into contracts with Customers for the sale of Items.
3.2 You acknowledge and agree that, in relation to any Item which a Customer purchases from you via the Direct Service:
3.2.1 we will disclose to Customers on the basket page of the Direct Service your identity as the Seller of such Item;
3.2.2 for any Item sale, the Customer is entering into a contract with you, not with Music Glue, and you are responsible and liable to the Customer for fulfilling your obligations under that contract;
3.2.3 Music Glue may provide operational, technical and support services in connection with the Direct Service, including hosting, payment processing and customer communications, solely to support the operation of the Direct Service;
3.2.4 you are entitled to receive all monies from customers (minus any applicable Music Glue fees) directly into your Payments Account;
3.2.5 you accept full responsibility for any chargebacks, refunds, payment reversals, fraud-related losses and any associated fees arising from transactions made by you through the Direct Service, including where such amounts are charged to Music Glue by a payment processor acting in connection with your sales;
3.2.6 Music Glue does not act as a reseller or distributor and consequently, you do not sell the Item to Music Glue and Music Glue is not the seller of such Item to the Customer;
3.2.7 Where you elect to use Music Glue’s customer support services, Music Glue may provide customer support to Customers on your behalf in relation to Items sold through the Direct Service. In such cases, you authorise Music Glue to communicate with Customers and to administer queries and complaints in accordance with the Customer Terms and Conditions. You remain solely responsible for the fulfilment of Items and for any obligations owed to Customers;
3.2.8 Where Music Glue provides customer support services, you agree that sales will be subject to the Customer Terms and Conditions. Where Music Glue does not provide such services, you are responsible for ensuring that your own terms comply with applicable law;
3.2.9 You agree to comply with all applicable laws and regulations in relation to your sale of Items to Customers, and you acknowledge that you are solely responsible for such compliance.
4. Items
4.1 You hereby grant us a non-exclusive, worldwide licence, subject to the terms of this Agreement, to market and make available the Items on your behalf for the duration that you make the Items available for purchase through the Direct Service. However, you agree that it is your responsibility to ensure that the relevant Item is made available to and/or delivered (as relevant) to the Customer once such Item has been purchased via the Direct Service.
4.2 You shall ensure that neither any Item that you submit to the Direct Service or otherwise provide to us or to any Customer, nor your use of the Direct Service, infringes the intellectual property rights or other rights of any third party.
4.2.1 You represent and warrant that:
- you have the full legal right and authority to offer and sell the Items;
- the Items are genuine, lawful and accurately described;
- the sale of such Items does not violate any applicable law or third-party rights.
You further agree that you are solely responsible for the fulfilment, validity and legality of any Items sold through the Direct Service and for resolving any claims arising from the authenticity, validity or quality of such Items.
4.2.2 If Music Glue receives a complaint, claim or notice alleging that any Item infringes the intellectual property rights or other rights of a third party, Music Glue may, at its sole discretion, suspend, disable or remove the relevant Item from the Direct Service pending investigation and resolution of the matter. Music Glue may also require you to provide evidence of your rights to sell, distribute or otherwise exploit the relevant Item. You agree to cooperate promptly with any reasonable requests for information or documentation relating to such claim.
4.2.3 Music Glue shall not be liable to you for any loss arising from the suspension, disabling or removal of any Item pursuant to clause 4.2.2.
4.3 Music Glue shall be entitled to use the names, likenesses, photographs and biographies provided by you, any other Item (or part of it) and your trade and service names and marks and the like in all media in connection with the exploitation of the Items. However, we shall have no obligation to carry out any marketing or to carry out marketing in any particular way unless and to the extent that we agree to in writing.
4.4 You accept all responsibility and liability for all recording, synchronisation, mechanical and/or distribution payments, performance royalties, royalties, guild or union, residual, repeat or other fees, levies and payments whatever including (without limitation) mechanical royalties as are applicable. All of such payments, royalties, fees, levies and other payments shall be paid by you and in accordance with the rules and regulations of the relevant mechanical copyright collection society and shall always be your sole responsibility, and you shall ensure that we do not incur any liability of whatever nature in respect of the same.
4.5 You must ensure that (i) none of the Items or any part thereof or your use of the Direct Service is or is likely to be defamatory and/or obscene and/or blasphemous and/or unlawful and (ii) the exercise by us of the rights granted in this Agreement shall not violate or infringe upon any common law, statute or other right whatsoever (including, without limitation, any right of privacy, personality, copyright, trade mark or other proprietary right).
4.6 Front-line customer support in respect of sales of Items on the Direct Platform may be provided by Music Glue on your behalf. You may be contacted by our staff in order to resolve issues and you agree to reply promptly, fully and accurately.
4.7 You shall ensure that the terms of any agreements or arrangements with any third party (“TP Agreement”) shall not be breached by the entry into or the performance of this Agreement including, without limitation, as a result of Music Glue’s use of your names, logos and branding or the sale of Items through the Direct Platform or payment terms of this Agreement. You shall be solely responsible for any breach of a TP Agreement and hereby waive, to the fullest extent permitted by law, all claims, actions or similar against Music Glue in respect thereof.
4.8 You will indemnify us and hold us harmless against any and all costs, losses, damages, liabilities and expenses (including reasonable legal and other adviser fees) arising out of or in connection with any breach by you of this clause 4 or any claim, liability or obligation arising from the sale of Items by you through the Direct Service.
5. Payments & Fees
5.1 You set and are responsible for the pricing of any Item available for sale on the Direct Service.
5.1.1 You are responsible for ensuring that the prices you set reflect the applicable tax treatment in the jurisdictions in which the Items are sold. In particular, where Items are sold to Customers in the United Kingdom, you are responsible for determining whether VAT applies and, where applicable, ensuring that the VAT component is included within the price of the Item.
5.2 Revenue from sales of Items made through the Direct Service will be processed and settled to your Payments Account in accordance with this clause 5 and the Direct Service Payment Terms.
Although Transaction proceeds are settled by the relevant payment processor to your Payments Account, such amounts will only be paid out to your designated bank account based on payout instructions or triggers sent by Music Glue to the relevant payment processor in accordance with the Direct Service Payment Terms. Music Glue acts solely as your agent in connection with the processing of Transactions and the release of funds to you.
5.2.1 Until revenue is made “available”, such revenue will be designated as “pending” on your Payments Account (“Pending Revenue”) in accordance with the Direct Service Payment Terms.
5.2.2 Subject to this clause, Pending Revenue will be designated as “available” at the end of the applicable pending period and thereafter become eligible for payout in accordance with the Direct Service Payment Terms and the payout settings applicable to your Seller Account.
5.2.3 Revenue for digital Items will be held as Pending Revenue until the relevant sale has been completed and, where applicable, the digital Item has been released, and will thereafter be designated as “available” in accordance with clause 5.2.2.
5.2.4 Revenue for merchandise Items will be held as Pending Revenue until the relevant Item has been fulfilled or dispatched (as notified by the relevant Fulfilment Partner), and will thereafter be designated as “available” in accordance with clause 5.2.2.
5.2.5 Notwithstanding the above, Music Glue may continue to designate revenue as Pending Revenue, delay or withhold payout instructions, or otherwise restrict the release of funds where reasonably necessary to manage complaints, disputes, suspected fraud, chargebacks, refunds, payment reversals, or legal or regulatory risk.
5.2.6 Music Glue is entitled to determine when Pending Revenue becomes available for payout where necessary to manage such risks. Any such determination shall not affect your underlying entitlement to such revenue, subject to any applicable refunds, deductions or adjustments made in accordance with this Agreement and the Direct Service Payment Terms.
5.3 Although funds are not held by Music Glue, you acknowledge that Music Glue may be designated as the liable account with the Processor. Where Music Glue incurs any chargebacks, refunds, payment reversals, fees, fines or other liabilities in connection with your Transactions, you agree that such amounts are recoverable from you in accordance with the Direct Service Payment Terms.
5.3.1 Music Glue is entitled to deduct and retain any fees, commissions or charges agreed with you in connection with the Direct Service, including (where applicable) fees relating to payment processing, currency conversion and tax handling (including OSS and IOSS compliance and reporting). Such amounts may be deducted via the Processor or otherwise recovered in accordance with the Direct Service Payment Terms.
5.4 In the event of Customer complaints regarding purchased Items, Music Glue may designate relevant transactions as “under investigation” until the issue is resolved. Music Glue may, acting on your behalf and in accordance with the Customer Terms and Conditions, process refunds to Customers. If a refund occurs, you will not be paid for the sale or portion of the sale refunded and, if already paid, the relevant amount may be recovered from you in accordance with the Direct Service Payment Terms. Where refunds or chargebacks are initiated by a Customer and resolved in their favour by a payment provider or issuing bank, Music Glue may also recover any associated fees or charges incurred.
5.5 You agree that refunds, chargebacks, payment reversals, processing fees, VAT processing fees, adjustments or other amounts payable under this Agreement or the Direct Service Payment Terms may result in the balance of your Payments Account or Seller Account becoming negative.
Where a negative balance arises, Music Glue may recover the outstanding amount in accordance with the Direct Service Payment Terms, including by deduction from future amounts otherwise payable to you or by issuing an invoice to you.
If a negative balance remains outstanding for 90 days, Music Glue reserves the right to issue an invoice for the outstanding amount, and you agree to pay such invoice within 5 business days of the invoice date. Music Glue may suspend payouts or access to the Direct Service until such balance has been settled.
5.6 You may set prices for Items in the base currency of your Seller Account (“Seller Currency”) or in another supported currency. Items may be displayed and sold to Customers in currencies other than the currency in which the Item price is set.
Where currency conversion occurs, the applicable exchange rate may be determined by Music Glue and/or the relevant payment provider at the time of the transaction or settlement. Such rate may include a foreign exchange margin to cover currency conversion, payment processing and related operational costs.
Settlement to you will be made through your Payments Account in accordance with the Direct Service Payment Terms. Music Glue may update the methodology used to determine exchange rates and foreign exchange margins from time to time.
6. Sales and other taxes on Items
6.1 We will act as your agent in providing the Direct Service. You agree that we may disclose our role as agent without any restriction.
6.2 In this section, the term “Other Relevant Sales Tax” means any tax in any Member State of the European Union governed by Council Directive 2006/112/EC or any enactment replacing that Directive and any sales tax in any other jurisdiction worldwide applicable to any supplies you make; the term “Revenue Authorities” means HM Revenue & Customs and any public authority in any jurisdiction with responsibility for the collection and management of VAT or Other Relevant Sales Tax; and “VAT” means Value Added Tax.
6.3 You agree that you have the sole responsibility for compliance with the law and practice relating to VAT and/or any Other Relevant Sales Tax in respect of your supplies of Items, including determining the correct tax treatment, charging, collecting, reporting and remitting such taxes. In the event that we are required to account for VAT and/or any Other Relevant Sales Tax in connection with any Item sale, you agree to indemnify us for any such charge.
6.3.1 Where required under applicable law, including in respect of certain sales to Customers located in the European Union, Music Glue may act as a deemed supplier for VAT purposes and may collect and remit VAT on such sales. Music Glue may apply charges in connection with such collection and remittance in accordance with this Agreement. In such cases, VAT may be added at checkout and accounted for by Music Glue to the relevant authorities.
6.3.2 For the avoidance of doubt, Music Glue does not act as a deemed supplier for VAT purposes in respect of sales made in the United Kingdom and does not collect or remit UK VAT on your behalf unless required to do so by applicable law.
6.4 You agree that we may exercise our judgment as to the liability to VAT or to any Other Relevant Sales Tax of any supplies and/or the place of supply for any services where reasonably necessary for the operation of the Direct Service or to comply with applicable law, and that we shall not be liable to you and you hereby waive, to the fullest extent permitted by law, any claim, action or similar against us for any loss or damage in consequence of any error in making any such judgment.
6.5 You agree that you have the sole responsibility for compliance with any obligations in relation to your registration for VAT and any Other Relevant Sales Tax in all jurisdictions in which you are regarded as making supplies and that for this purpose you will promptly supply us with all information and documents necessary to allow us to comply with any legal or regulatory obligations in relation to VAT and/or any Other Relevant Sales Tax.
6.6 You agree that you will make all returns and declarations in all jurisdictions in which you are obliged to do so.
6.7 You agree that you shall be responsible for determining the requirement for, content of, and procedural requirements in relation to tax invoices. You agree that we may exercise our own judgment in relation to such matters where necessary for the operation of the Direct Service or to comply with applicable law, and that we shall not be liable to you and you hereby waive, to the fullest extent permitted by law, any claim, action or similar against us for any loss or damage in consequence of any error in making any such judgment.
6.8 You agree that you shall deal promptly, fully and accurately with all enquiries from Revenue Authorities and that you will comply with all time limits applicable thereto. Where we are obliged to communicate with any Revenue Authority you agree that you will promptly provide us with all information and documents necessary to enable us to respond fully to such enquiries and to comply with all time limits applicable thereto.
6.9 You agree to use your best endeavours to monitor changes in the law and practice relating to VAT and any Other Relevant Sales Tax insofar as they apply to supplies you make as principal.
6.10 You agree that you will indemnify us and pay all our reasonable costs (including reasonable professional fees) incurred for the purpose of or in connection with or in consequence of any failure by you to comply with your obligations under this section or any action taken by us in reliance on information or instructions provided by you in relation to VAT and/or Other Relevant Sales Tax in addition to any charges provided for elsewhere in the Agreement.
6.11 You will indemnify us and hold us harmless against any and all costs, losses, damages, liabilities and expenses (including reasonable legal fees) that we may incur in connection with any failure by you to comply with any of your obligations in relation to any tax or in consequence of our discharge of any obligations under this Agreement relating to tax. Without limiting the scope of this provision, loss or damage shall include professional fees incurred in dealing with communications or enquiries from Revenue Authorities. All sums due to us under this indemnity shall be payable in addition to charges provided for elsewhere in the Agreement.
6.12 You agree to be responsible for the payment of all tax liabilities relating to Items, other than Music Glue’s UK corporation tax liability on its profit, including any withholding tax, corporate tax and any other applicable tax.
7. Digital Items
7.1 You acknowledge that digital Items may continue to be stored by Music Glue to enable access by Customers who have purchased such Items. You may disable public access to such Items, but purchased Items may not be removed where doing so would prevent Customer access.
7.2 You accept that Customers may access purchased digital Items (whether an actual payment has occurred or not) from their personal Music Glue account indefinitely.
8. Physical Items
8.1 You are responsible for the fulfilment and delivery of all Items sold via the Direct Service. You or any 3rd party Fulfillment Partner acting on your behalf shall send such Items to Customers promptly and will use due care in the packing and distribution process.
8.2 You must supply an email address for Customer support issues. If using a Fulfillment Partner this must be their customer service email address.
9. VAT
All amounts payable by you to us under this Agreement are inclusive of VAT where applicable.
10. Data Protection
10.1 You will ensure that you comply with the General Data Protection Regulation (EU 2016/679) (GDPR), the UK GDPR/Data Protection Act 2018 and any related or similar legislation or guidance in any jurisdiction (together “Data Protection Legislation”). In particular, you must not pass such data on to any third parties or allow unauthorised third parties access to such data. You agree to indemnify us and hold us harmless against any and all costs, losses, damages, liabilities and expenses (including reasonable legal fees) suffered or incurred by us arising out of or in connection with any breach by you of the Data Protection Legislation.
10.2 By creating a Seller Account, you confirm that you have read and understood our Privacy Policy. However, it is not a contractual document and does not form part of this Agreement and we may change it from time to time.
10.3 You acknowledge that you are the data controller in respect of Customer personal data and that Music Glue acts as a data processor on your behalf when providing the Direct Service. Music Glue may also act as an independent data controller where required to comply with its own legal or regulatory obligations. The Data Processing Addendum forms part of this Agreement.
11. General
11.1 We may terminate this Agreement at any time, provided that if we do so any rights accrued up to the date of termination by either you or us will not be affected. Music Glue reserves the right to disable Items and suspend or cancel your Seller Account, without prior notice. We may remove any Item from sale on the Direct Service at any time at our sole discretion.
11.1.1 Without limiting the foregoing, Music Glue may suspend or disable Items or Seller Accounts immediately where reasonably necessary to protect Customers, comply with legal obligations, investigate suspected fraud or misuse of the Direct Service, or protect the integrity of the platform.
11.2 We do not guarantee that the Direct Service will be error-free, uninterrupted or that it will provide specific results. The Direct Service is provided on an "as-is" and "as-available" basis, and we disclaim all liability for the acts and omissions of any third party in respect of the Direct Service. Except as expressly set out in this Agreement, we expressly disclaim any further warranties, conditions, or other terms, either express or implied by statute or otherwise including implied warranties of merchantability, satisfactory quality or fitness for purpose. This clause 11.2 shall apply to the fullest extent permitted by applicable law and regulation.
11.3 To the fullest extent permitted by applicable law and regulation, (i) we accept no liability for any losses caused by the Direct Service being unavailable to you or to Customers, and (ii) we will not be responsible for any loss of opportunity, loss of profits, loss of data, loss of anticipated profits, or loss of actual or anticipated savings (in each case whether direct or indirect), nor for any indirect losses, consequential, exemplary, special or punitive damages even if we have been advised of the possibility of such damages. Our total liability to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) in any month will not exceed the total fees, commissions and charges paid or payable by you to Music Glue in respect of all Items in such month, provided that we do not limit our liability at law for fraud, fraudulent misrepresentation or for death or personal injury caused by negligence or for any other type of liability which cannot by law be excluded or limited.
The parties acknowledge that the limitations of liability in this clause reflect the fees charged by Music Glue for providing the Direct Service.
11.4 Music Glue reserves the right to modify the software and/or the website on which Direct Service is made available at any time without notice. You agree to comply with any reasonable instructions we give you in relation to the use of your Seller Account or the sale or management of any Item via the Direct Service from time to time.
11.5 You may not disclose to any third party any information relating to this Agreement (including its existence, terms and pricing) except with our express prior written consent. However, this clause 11.5 shall not apply to information which is already in the public domain, was acquired by you without breaching an obligation of confidentiality, or is required to be disclosed by a court or other competent authority. You agree to indemnify us and hold us harmless against any and all costs, losses, damages, liabilities and expenses (including reasonable legal fees) arising out of or in connection with any breach by you of this clause 11.5.
11.6 Music Glue reserves the right to change this Agreement at any time on 15 days’ written notice, and you will be deemed to have accepted any changes if you continue to use the Direct Service or any other services provided by us after such notice period. The amended Agreement will not apply to any Item already on sale via the Direct Service prior to the date on which the terms of the amended Agreement takes effect.
11.7 You acknowledge that we may use third parties to provide all or part of the services outlined in this Agreement.
11.8 If you breach this Agreement and we do not take any action against you we shall still be entitled to use our rights and remedies at a later stage or in any other situation where you breach this Agreement.
11.9 All notices from you to us must be sent by email to support@musicglue.com in the first instance; notices from us to you may be sent to the email address to which your Seller Account is registered. Any notice sent to us by email shall only be valid if receipt thereof is acknowledged by us in writing; if you do not receive a confirmation email within 24 hours then you may notify us by post at 86-90 Paul Street, London, EC2A 4NE, United Kingdom.
11.10 You may not assign the benefit of this Agreement without the prior written consent of Music Glue.
11.11 This Agreement is not intended to be for the benefit of and shall not be exercisable by any person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
11.12 If any part of this Agreement is held to be unenforceable, then that part shall be deemed to be deleted from the Agreement, and the validity, legality or enforceability of the remainder shall be unaffected.
11.13 This Agreement shall be governed by the law of England and Wales, and you and Music Glue irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
The Direct Service Payment Terms referred to throughout this Agreement can be found here.